Thank you for shopping at Freakn Proud! While my goal is for every customer to love their purchases from Freakn Proud, I understand that isn’t always the case. If you are unhappy with your online purchase, please read the return policy below to make sure that your item(s) are eligible for return and for further instructions. I do not issue refunds, I offer store credit only.
All returns must be initiated within 14 days of the delivery date.
- All returns must be received at our shipping location within 20 days of the original purchase date.
We Will Gladly Accept:
- Ordered items in perfect condition (damage-free, scent-free, pet hair-free, deodorant-free, makeup-free, etc.).
- Regular priced (non-discounted) items with original tags attached & receipt/invoice present.*
- Anything purchased with a coupon code is final sale. If you use a coupon code on a purchase, it is not eligible for return.*
- All discounted or sale items are final sale.*
- All clearance items purchased on freaknproud.club are final sales and cannot be returned.
- Items cannot be accepted as a return if an item has been used, washed, damaged, worn, or if the tags are removed.
- Preorders and Mystery Bags are final sale items.
CYA Policy for the Future: Items ineligible for return: sale or discounted items, accessories, jewelry, camisole tanks, leggings, boot warmers, shoes, glasses, scarves, bandeaus/bras, swimwear, online/phone orders, kids items, décor, prepaid/preorder orders, handcrafted items, mystery bags,
Shipping is not refundable.
Exchanges are really hard to manage. If you love the item you got but need a different size, please return your order/item and I will issue store credit (if meeting requirements as stated above) and *fingers crossed* the correct size will be available for re-order. Thank you for understanding, it is so much easier to do this way.
After your return has been processed, you may use your store credit on our website. No refunds can be issued for returns.
- You have two (2) days from the day the order was received to report damages to us at firstname.lastname@example.org
- Please include pictures of the damages in your original email along with your order number.
- Please have your shipping label clearly visible in your photos.
- I will NOT accept any error/damaged items after this 2 day period for return. No exceptions.
- Damages or manufacturer defects do not include loose strings or threads left from the sewing process. Sometimes this happens is part of the process.
- I recommend using a traceable carrier with tracking number when shipping your return items back.
- Freakn Proud is NOT responsible for items lost in transit or items that do not arrive to us or damaged packages.
- You will not be reimbursed for your return postage.
- Freakn Proud's inventory changes quickly and I cannot guarantee that an item will still be in stock when you redeem your store credit code.
- Return trades are final.
How To Return An Item:
If items sent to us do not meet all of the return criteria, they will NOT be accepted or processed. (They can be shipped back at the customer’s expense.)
Please EMAIL email@example.com with Order Number, Name, and RETURN in the subject line.
- Freakn Proud will provide a return shipping label.
- This label must be used within 24 hours, which means the package must be mailed within 24 hours.
- If it is not used within 24 hours some post offices may refuse the package. These are Post Office rule not ours; some Post Offices may vary.
- Download and print the returns label.
- Pack all the returning items with original packaging.
- Tags must still be attached.
- Items must be unworn or laundered.
- Securely attach the shipping label the package. You can use the box the items arrived in or another box if you prefer. Make sure the package is securely sealed.
After the items arrive back, I will inspect/process the return, if your return is accepted and meets the above stated policy I will issue you a store credit to the email used to check out in the original purchase or your requested exchange item will be shipped.
- If your return does not meet the policy stipulations, we will send you a status update of your return to the email used to check out in the original purchase.
- Returns are processed within 3-10 business days after we receive the items in the mail.
Exceptions to the Discount Code Terms
- The ONLY exception to the non-discounted item term policy, are items that are purchased with our first time order discount code.
- If your item was purchased using any discount code other than the first time discount code, your return will be denied. Sale items are final sale items.
Please email me at firstname.lastname@example.org or review the product descriptions if you have any questions before ordering. I will be happy to help you find the perfect fit before you purchase.